Return Policy
Return Policy
Returns & Exchanges
At DJ Band Supply, we want you to be happy with your purchase. We recognize there are times that once a product is received, it may not turn out to be exactly what you needed or wanted. So unless otherwise noted herein, you may return any qualifying item within 30 days of the delivery date. After 30 days of the delivery date, all sales are final.
The Return Process
Our customers are required to obtain a Return Merchandise Authorization (RMA) to return any product. For expedited service, 24/7, please log in to your account and request an RMA, providing as much detail as possible and whether you would like to return for refund or exchange. Once your RMA has been approved, we will email you the RMA.
Please note: any and all items returned without a pre-authorized RMA number will not be accepted. All returned merchandise should be shipped pre-paid insured. Be sure to use UPS or another carrier that can provide you with a tracking number for your return. DJ Band Supply will not be held responsible for returns that are lost or damaged in transit.
DJ Band Supply reserves the right to refuse any returns that are not returned according to the guidelines that are shown herein. All returned products must:
- Have a valid RMA number;
- Include ALL original packaging;
- Not have packaging that is written on or defaced in any way; and
- Be in their original box with the UPC code still attached (if applicable), unregistered, without missing, damaged or altered serial #s
Defective Items
A defect implies an imperfection in workmanship for what the item was designed for. For your convenience, customers within the contiguous U.S. will be issued a printable, pre-paid shipping label for defective returns. Once we receive your return and have verified the defect, we will exchange the defective product for a brand new one or issue a refund should you choose to decline a replacement. All items are inspected (serial numbers as well) and thoroughly tested by a technician upon arrival back to DJ Band Supply. Products returned as defective or "dead on arrival", but which after inspection are found not to be defective, are subject to a minimum 20% handling charge and the customer will be fully responsible for all shipping costs, including return labels sent for items.
Restocking Fees
Unfortunately, due to the time and expense involved inspecting and processing a return, all returned merchandise is subject to restocking fees, regardless of condition, as outlined below:
- Non-defective merchandise that is returned for refund in an unopened, resalable "new" condition is charged a 5% restocking fee ($5 minimum.) This can often be reduced to 0% when the returned merchandise is exchanged for merchandise of equal or greater value at the time of the return.
- Non-defective merchandise that is returned for refund in an opened, resalable "like new" condition, that is in their original box or packaging, including all packaging material, blank warranty cards, manuals, and accessories is charged a 15% restocking fee ($5 minimum.) This can often be reduced to 10% when the returned merchandise is exchanged for merchandise of equal or greater value at the time of the return.
- All non-defective merchandise returned in opened, "not new" condition, or showing excessive wear, or with missing contents or packaging, or with the return address or other writing on the product box, or with the product box taped closed with duct tape, will incur a minimum 25% restock fee (as determined by our cost of replacing missing items, including a processing fee for this labor-intensive process) or even have the RMA revoked and/or the item refused, at our sole discretion.
Reasons for Restocking Fees
Administrative costs associated with processing & handling a return
Product technical inspection and verification
Re-boxing of merchandise to manufacturer's standards
Repair of packaging that is defaced with writing, marker or tape
Cost recovery for products that have missing parts, instructions or packaging materials
Cost of restocking the product and adding it to inventory levels
Items that are Non-Returnable
While we maintain a very liberal return/exchange policy and try our best to be as accommodating as we can, there are certain items that simply cannot be returned for very specific reasons. Unfortunately, these exceptions are necessary.
- Merchandise with missing, damaged or altered serial #s.
- Merchandise with the UPC code removed from the product box or packaging.
- Fluids, cleaning supplies and care products cannot be returned once opened because their contents may have been compromised.
Return Policy for Leases
Orders purchased and funded via "leasing" are considered to be a final sale, as the leasing companies hold the purchased products as collateral. Be sure you know the exact equipment you want to order beforehand, as once a "Lease" transaction has been finalized, we are unable to make any changes to either the items or quantities, per the leasing company.
International Returns/Defects
DJ Band Supply does not pay any postage (incoming or outgoing, taxes, duties and/or brokerage fees) on international returns, exchanges or defective item replacements. All transportation costs, including taxes, duties, additional charges, VAT and/or brokerage fees will solely be the buyer's responsibility.
Promotional Items and Rebates
Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount, including gift card offers. This also includes the value of our Free Shipping promotion. Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Any product for which a mail-in rebate has already been submitted is ineligible for return.
Refusal of Shipment
If a customer refuses merchandise that was to be delivered to them without going through our return process to receive an RMA# and Return Authorization, then the customer will be responsible for both the shipping cost to send the package(s) to the customer and the shipping costs incurred by DJ Band Supply to have the package(s) shipped back (returned) to us. We will also charge a 15% Handling Fee to cover the additional costs of processing of the order.
Warranty
All items sold by DJ Band Supply are warranted solely by the manufacturer. All items needing repair should be sent to the manufacturer directly for service. DJ Band Supply is not liable if the manufacturer fails to perform warranty service.
Exclusions
THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY DJ BAND SUPPLY
DJ Band Supply will not be responsible for any consequential or incidental damages resulting from the sale or use of any merchandise purchased from us, or by not receiving the merchandise in a timely manner. DJ Band Supply's liability is limited to the monetary value of the merchandise.
Rebates
Rebate information is provided for informational purposes only and does not promise or imply eligibility to receive the rebate.
Cancellations - Can I cancel my order?
In-Stock Items
To provide exceptional processing and shipment times, we have invested in an automated fulfillment center. Within minutes after an In-Stock Order is placed, the shipping process has begun, your item(s) picked, packed and loaded onto various trucks, and it's impossible to change or cancel the order once an order is placed. An "In-Stock Order" is defined as any product or order that is available for shipment at the time an order is placed.
Items That Arrive Damaged
Customers assume responsibility if damaged merchandise is signed for at the time of delivery. We highly recommend that all of our customers inspect shipments at the time of delivery. If a customer determines that the item is damaged, they should write "damaged - delivery refused" on the signature line and call one of our Customer Service Representatives at 1-800-980-6073 to report the damage. If a customer signs for a delivery and does not note any damage, then it is the customer's responsibility to file a claim with the carrier to recover the damages.
Return Policy FAQ
What do I do if DJ Band Supply sent the wrong item?
If you are shipped an incorrect item, please log in to your account and request an RMA right away. We will provide an RMA and the shipping instructions to have the incorrect item returned to us. We will pay for the cost of shipping the item back to us and we will ship the correct product to you asap.
Contact Information
DJ BAND SUPPLY
5125 Telegraph Rd,
Los Angeles, CA, 90022 USA
(626) 282-7001
